American Family Insurance - Shawnda Gossett

Reviews

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  Worst road side assistance insurance company ever. I had a flat tire. Called 4 times and tow truck driver said on 4 occasions he was on the way. (Each Time was another 40 min wait because they had to keep reprocessing the order). After the 4th time, the driver said he forgot to read his email and will take another hour. By this time I’ve been waiting 3 hours and the tire place I was getting towed to was closed. Don’t count on this insurance company for road side insurance!!! They will keep telling you they’re on their way and keep reprocessing the order and put you on hold for 20 mins until I got fed up told them I’m switching companies and hung up the phone.
  By Savon Cunningham, November 25, 2017

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